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Yes. GoVisa is a privately owned, registered Indian company with GST and a published refunds policy. We're not a government agency, and we don't pretend to be — we're an authorised assistance service that prepares your file and submits it on your behalf at the visa application centre.

Not until appointment day, and only when the consulate requires it physically. Most countries accept scanned uploads over WhatsApp for the application stage. If we do collect your passport, we use insured pickup, give you a tracking link, and return it the moment a decision is made.

We retain a minimum encrypted copy for the legal audit period required by Indian law, then it's deleted. We never sell or share your data with third parties — your file is for the consulate's eyes and ours, nobody else's.

If your application is rejected after we file it, our service fee is refunded to the original payment method within 7 working days. The government fee — paid directly to the embassy — is non-refundable everywhere in the world; that's not a GoVisa rule, that's how consulates work.

No, and you should be cautious of anyone who does. Final approval rests with each consulate. What we guarantee is that we won't let a weak file go through, and that you don't pay our service fee unless your visa lands.

Yes — once, free of service fee, when the refusal is for a fixable reason (missing document, weak cover letter, financial-means clarification). We read the refusal letter, plug the exact gap, and re-file. Government fees are payable again because the consulate keeps them.

You message us with destination and travel dates. We reply within 30 minutes with a profile-specific checklist and a fixed quote. You upload documents into the chat as you have them. We verify, draft cover letters and itineraries, book the appointment, and walk you through to approval — all in one thread.

Two things to pay: the government fee (passed through at cost, you'll see the embassy receipt) and our service fee (starts at ₹1,499 per applicant; varies by country and complexity). The number we quote on WhatsApp is the only number you pay. No appointment-booking add-ons, no surprise extras.

Yes for many destinations: UAE within 24 hours, Schengen rush slots, US emergency-interview requests, Singapore same-day eVisa. Tell us your travel date — we'll commit to an honest ETA upfront, or refer you elsewhere if it's not realistic.

Especially if you have. About 1 in 6 of our applications come from previously refused travellers. We read the original refusal letter, identify the exact reason, fix it, and rebuild the case. Our re-application approval rate sits around 87%.

Yes. Every profile gets a different document strategy. Homemakers go through spousal sponsorship, students through parental sponsorship plus college bonafide, retirees through pension and FD proofs, freelancers through GST and ITRs. We tell you what to gather based on who you are — not a generic checklist.

Document collection works anywhere in India over WhatsApp. For biometric appointments, we book at the nearest application centre to your address — Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Chandigarh, Kochi, and 8 other VFS/BLS cities are all live.

Yes. Every update — submission, biometrics, dispatch, decision — shows up as a WhatsApp message in your thread. We also share the consulate's tracking ID so you can verify directly on the embassy or VFS portal at any time.

All the time. We've filed 5-passport family bundles, corporate groups of 12, and student exchange cohorts. Each applicant gets their own file but the trip details and itinerary are shared — you only have to brief us once.